The Lemon Tree Language Academy

1. Payment must be made in full for all language tuition prior to commencement of any course, at least 24 hours before the due start. Discounts apply only if full payment prior to the course has been received.

2. For individual classes, 24 hours’ notice is required when cancelling or postponing a lesson or full charge will apply.

3. For group lesson students, no refund is available.

4. We take photos and videos for our website and social media accounts. Please advise us if you do not want us to do this for you or your child.

Lessons

1. Discounts are applicable only if amount is paid in full one week prior to start date.

2. Lessons can be rescheduled with minimum 24-hour notice or will be charged in full.

3. If lessons have to be moved online due to force major (pandemic, floods, snow, or other natural disaster preventing face to face lessons) students who do not wish to join the online sessions will not be refunded.

4. No enrolment or course will be confirmed until all students have paid the applicable fees.

5. Group lessons are at a fixed date and time and no refund is available for missed lessons because of other commitments, illness, holidays or else.

6. In the event of the Lemon Tree cancelling a course, students will be refunded in full within 5 days.

Cancellation/refund policy

Refund Policy

Our cancellation policy dictates whether you will have to pay for a class that you do not attend.

Here are the rules for cancelling individual courses:

Cancellation with more than 6 hours’ notice or more
If you can’t attend your English class, you must inform your teacher at least 6 hours before the class is due to start. In this case, you will not be charged for this class.

Cancellation with less than 6 hours’ notice
If you inform your teacher less than 6 hours before the start of the course, then the cancellation is invalid and will be considered as having attended the class.

No show
A no showis when a student does not show up to class or doesn’t log on to Skype or contact the teacher at the time of the lesson. In this case, you will be charged for the teacher’s time. However, the teacher will send you a reminder message and wait for you for at least half of the scheduled class time.

What if your teacher needs to cancel?
If the teacher has scheduled holiday dates or needs to take time off, you will be notified as soon as possible and your class will be rescheduled for another time.

Connection problems
If there re connection problems which make it difficult to carry out the class, the first class will not be charged to the student. You and your teacher should look for other solutions to this problem such as:

• getting as close as possible to the wifi router
• connecting via cable rather than the wireless connection
• switching to another videoconference platform such as Zoom or Whatsapp.

Cancellation of a course
If you can no longer attend lessons, it will, of course make us very sad to lose you as a student. If you are not happy with your classes, which is very rare, there are some options we can look at before resorting to cancellation of the full course:

1. You can give us feedback about your classes and we can work together to adapt the course content.
2. Try changing the length of your classes- to fit better with your schedule or help you feel less tired.
3. If after considering these options, cancellation is the only option left, we can offer you a full refund for hours left in your package.

Refund policy

Please read our terms and conditions.

Refunds will be granted based on the following conditions:

1. If the Lemon Tree Academy cancels a program, a full refund of all fees paid will be issued.

2. If the Lemon Tree Academy is unable to complete a program after it has started but before it is complete, a refund of only fees paid in advance will be processed within 60 days of the course cessation date.

3. If the Lemon Tree is unable to complete a course for whatever reason, all fees paid in advance will be refunded within 60 days.

No refund

Students will not be refunded in the following cases:

1. Student decides to withdraw or cancel before or after commencement.

2. The course starts on the agreed starting day but the student does not start the course at least 2 weeks from the enrolment date and has not previously withdrawn due to any compassionate or compelling circumstances.